Returns on orders from the website are encouraged only when the product delivered has visible damages or issues. The customer needs to share proper images defining the problem with the product to firstname.lastname@example.org to notify the White House Team within 7 days of delivery.
We reserve the right to accept or reject Returns and Exchange requests. We have the full right to decide whether a return or exchange request has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the return or exchange.
We will only accept articles that are returned in their original packaging, are unused, unwashed, and undamaged with all tags still attached. Otherwise, we may not accept the returns and send it back to the customer.
For all accepted returns for the products purchased on our website, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. Only eligible for the article purchased, not any packaging or gift or free items included by us. Exchange or returns are not applicable on products purchased on sale or promotions.
In case of requests for order cancellations by User, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site and the request for cancellation has been mailed to email@example.com along with the order ID. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
Please inform at firstname.lastname@example.org in the event any articles are delivered without tags. Please do not accept delivery if the packaging is not properly sealed or is damaged.